All our Arowana Village are tagged with PIT (Passive Integrated Transponder) and each has a certificate of warranty issued by Panda Aquatic Centre. We sell only arowanas which we breed ourselves and do not buy / import from other traders / farms to resell / export.
Therefore, our arowanas’ grades are authentic and quality true. Always check exporters for their own CITES’ Registration No. to ensure that they are supplying their own farm-bred fishes and not from others whose fishes’ authenticity and quality cannot be substantiated by such exporters as they are not the fishes actual breeder.
When an arowana arrives dead or dies within 24hours upon arrival, please have a picture taken and we will refund your payment on receipt of the electronic tag taken from the dead arowana (Terms and Conditions).However, such a situation occurring is very rare from our experience. Arowanas are very tough and take to traveling by air pretty well. We have sent our arowanas to Vancouver on transit to Calgary (the total time the fishes remained packed was over 40 hours) and they arrived safe and sound.